Warranty & returns
Covered from the invoice date
TORP controllers, motors, displays and thumb throttles are covered for 2 years from the invoice date against defects in materials and workmanship. The warranty follows the invoice, not the owner.
- Controllers2 years
- Motors2 years
- Displays2 years
- Thumb throttles2 years
What's covered
- Defects in materials and workmanship on TORP products
- Faults present from manufacture, under normal use
- Any owner holding the original invoice, from the invoice date
What's not covered
- Crash, impact or drop damage
- Improper installation or ignoring the manual
- Running without a working fuse or circuit breaker
- Unauthorised modifications
- Using unsupported or incompatible parts
- Water damage without dielectric grease
- Theft, natural disasters, or cosmetic scratches
How to make a claim
- 1
Find your serial number
It's on the silver sticker, on the box, and on screen 5 of the app.
- 2
Get your invoice
The purchase invoice showing the date is your proof of warranty.
- 3
Describe the issue
A short description with clear photos or a short video helps us diagnose fast.
- 4
Send it to support
Submit everything through the contact form and we'll take it from there.
Returns & refunds
Changed your mind? You can return an item within 14 days of delivery, with approval.
- Unused & in original packaging, full refund, minus a 10% restocking fee and return shipping.
- Used or worn items, up to 50% refund, minus return costs.
Contact support first to approve your return and get the details.