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Warranty & returns

Covered from the invoice date

TORP controllers, motors, displays and thumb throttles are covered for 2 years from the invoice date against defects in materials and workmanship. The warranty follows the invoice, not the owner.

  • Controllers2 years
  • Motors2 years
  • Displays2 years
  • Thumb throttles2 years

What's covered

  • Defects in materials and workmanship on TORP products
  • Faults present from manufacture, under normal use
  • Any owner holding the original invoice, from the invoice date

What's not covered

  • Crash, impact or drop damage
  • Improper installation or ignoring the manual
  • Installing with tools other than those supplied in the kit
  • Running without a working fuse or circuit breaker
  • Unauthorised modifications
  • Using unsupported or incompatible parts
  • Running a chain instead of the belt drive on TORP motors
  • Water damage without dielectric grease
  • Theft, natural disasters, or cosmetic scratches

How to make a claim

  1. 1

    Find your serial number

    It's on the silver sticker, on the box, and on screen 5 of the app.

  2. 2

    Get your invoice

    The purchase invoice showing the date is your proof of warranty.

  3. 3

    Describe the issue

    A short description with clear photos or a short video helps us diagnose fast.

  4. 4

    Send it to support

    Submit everything through the contact form and we'll take it from there.

Finding the cause of a fault can mean opening or dismantling the product, which can leave permanent marks or leave it unusable, whether or not we find a defect. We will tell you before that happens. A product altered by inspection can no longer be returned as unused. If we accept the claim, you get a replacement either way.

If we accept a claim, the remedy under the TORP Limited Warranty is replacement of the product. The warranty itself does not provide repair, a price reduction or a refund. Your statutory consumer rights are separate and are not affected.

Start a warranty claim

Returns & refunds

Changed your mind? You can return an item within 14 days of delivery, with approval.

  • Unused & in original packaging, full refund, minus a 10% restocking fee and return shipping.
  • Used or worn items, up to 50% refund, minus return costs.

Contact support first to approve your return and get the details.

This page summarises the cover. The binding text is the TORP Limited Warranty in our Terms & Conditions, updated 30 September 2026, which sets out the claim procedure, exclusions, returns and refunds in full.