Legal

Terms & Conditions

Last updated: 9 October 2026

1. About These Terms

These Terms and Conditions govern:

access to and use of the Torp Website and online store; and
contracts for Products purchased directly from Torp d.o.o. through the Website.

Please read these Terms carefully before placing an order. By submitting an order, you confirm that you have read and accepted the version of these Terms presented during checkout. These Terms state Torp’s standard worldwide policy. They apply unless mandatory law applicable to the customer or the transaction requires otherwise. Any Consumer right that cannot legally be excluded or limited remains unaffected and takes priority over any conflicting part of these Terms.

2. Seller Information

The Website and online store are operated by: TORP društvo s ograničenom odgovornošću za proizvodnju i trgovinu Short name: Torp d.o.o. Registered office: Ribarska 1A 51000 Rijeka Republic of Croatia Company registration number (MBS): 040362400 Croatian identification number (OIB): 98065517361 VAT identification number: HR98065517361 Email: info@torp.hr Telephone: +385 95 5296 488 In these Terms, “Torp,” “we,” “us,” and “our” refer to Torp d.o.o.

3. Definitions

A Consumer is a natural person acting primarily for purposes outside their trade, business, craft, or profession. A Business Customer is a natural or legal person acting for purposes connected with a trade, business, craft, profession, dealer activity, resale activity, or commercial organisation. A Product means any controller, motor, display, throttle, wiring harness, accessory, spare part, merchandise, digital element, or other item offered through the Website. The Website means torpmotors.com, the Torp online store, and any replacement or related website operated by Torp. The TORP Limited Warranty means Torp’s own product warranty described in Section 19.1 and in the applicable Warranty Policy. It is separate from any mandatory statutory Consumer rights provided by law. Where a customer orders using company information, requests a business invoice, purchases primarily for resale, or otherwise acts for commercial purposes, Torp may treat that customer as a Business Customer.

4. Eligibility to Order

You must have the legal capacity to enter into a binding contract. Orders may not be placed independently by minors. A parent, legal guardian, or other legally capable adult must place the order and assume responsibility for it. You may not use the Website or purchase Products:

for an unlawful purpose;
in breach of applicable sanctions or export-control rules;
using false, incomplete, or misleading information;
through an unauthorised payment method; or
in a manner that threatens the security or lawful operation of Torp, the Website, or another person.

5. Product Information and Compatibility

We take reasonable care to ensure that Product descriptions, specifications, compatibility information, prices, photographs, and availability information are accurate. Minor differences in colour, surface appearance, packaging, component revision, manufacturing details, or accessories may occur where they do not materially reduce the Product’s agreed functionality, quality, or safety. Compatibility applies only to the motorcycles, batteries, motors, controllers, wiring harnesses, firmware versions, and other configurations expressly listed on the relevant Product page or in current Torp documentation. Customers must not assume that a Product is compatible with an unlisted configuration. The following form part of the contract where applicable:

the relevant Product page;
the order summary;
the order confirmation;
these Terms;
current installation and safety instructions;
any Product-specific conditions disclosed before purchase; and
the separate Warranty Policy where the TORP Limited Warranty applies.

If Product-specific information conflicts with these general Terms, the more specific information applies, subject to mandatory law. Product availability does not mean that its installation or use is lawful on public roads in every country.

6. Pre-Release and Beta Products

A Product expressly labelled “Beta,” “Pre-release,” “Prototype,” “Test,” or similar may contain experimental, incomplete, or developing functionality. Any material limitations, special conditions, or technical requirements will be disclosed before the order is placed. Additional beta or testing terms may apply. Mandatory Consumer rights cannot be excluded merely because a Product is described as a beta, test, prototype, or pre-release Product.

7. Ordering Process

The ordering process generally consists of:

selecting Products and adding them to the cart;
reviewing the cart and selected quantities;
entering billing, delivery, and contact information;
selecting an available delivery method;
selecting an available payment method;
reviewing the total price and order information;
accepting these Terms; and
submitting the order through a button clearly indicating an obligation to pay.

Before submitting the order, the customer will have an opportunity to review and correct the information provided. By submitting the order, the customer makes a binding offer to purchase the Products shown in the order summary.

8. Order Acceptance

An automatic order-receipt email confirms that Torp has received the order. It does not necessarily mean that the order has been accepted. Unless expressly stated otherwise, the contract is concluded when Torp sends an order-acceptance or dispatch confirmation. Torp may reject or cancel an order before acceptance where:

the Product is unavailable;
payment cannot be authorised;
the delivery destination is unsupported;
information provided by the customer is materially incomplete or inaccurate;
the order is suspected to involve fraud or unlawful activity;
export, sanctions, customs, or safety restrictions prevent fulfilment;
the order appears to have been placed for unauthorised commercial resale;
an obvious pricing or description error occurred; or
another legitimate reason prevents Torp from accepting the order.

If payment has already been collected for an order that Torp does not accept, the collected amount will be refunded without undue delay.

9. Prices, VAT, and Promotions

Prices are displayed in the currency selected on the Website. Before an order is submitted, the checkout will display:

the Product price;
VAT or another tax collected by Torp;
delivery charges;
applicable discounts; and
any other mandatory amount payable directly to Torp.

Prices may change at any time, but a price change will not affect an order that Torp has already accepted. Promotional codes, discounts, and special offers are subject to the conditions stated with the relevant promotion. Unless otherwise stated, promotions:

may not be combined;
may not be exchanged for cash;
may not be applied retrospectively; and
expire on the stated date or when allocated stock is exhausted.

An obvious pricing error does not bind Torp where the customer knew or reasonably should have recognised that the price was incorrect. In such a case, Torp will offer the customer the option of confirming the order at the correct price or cancelling the order.

10. Payment

Available payment methods are displayed at checkout. Payment may be processed by an independent payment service provider. The payment provider’s own terms and privacy policy may apply. By submitting payment information, the customer confirms that:

the information provided is accurate;
the customer is authorised to use the selected payment method; and
sufficient funds or credit are available.

Torp may carry out reasonable fraud-prevention and security checks. Ownership of the Product remains with Torp until full payment has been received, subject to any mandatory law providing otherwise.

11. Customs, Import Duties, and Taxes

Import duties and taxes are included for orders delivered to:

the United States;
the United Kingdom;
Canada; and
Switzerland.

For deliveries to other countries outside the European Union, the recipient is responsible for any applicable:

import duties;
import taxes;
customs-clearance fees;
brokerage fees; and
other charges imposed by the destination country.

These charges are not included in the purchase price and are normally collected by the courier or customs authority before or upon delivery of the parcel. The customer is responsible for ensuring that the Product may lawfully be imported, possessed, installed, and used in the destination country. Torp is not responsible for delays caused by customs procedures, customs inspections, unpaid import charges, or missing information that the recipient is required to provide.

12. Delivery

Available destinations, delivery methods, costs, restrictions, and estimated delivery times are displayed during checkout. Delivery times are estimates unless a guaranteed delivery date is expressly agreed. Mandatory statutory delivery periods remain unaffected. The customer must provide:

a complete and accurate delivery address;
a valid email address;
a valid telephone number;
an apartment, unit, or building number where applicable; and
any other information reasonably required by the courier or customs authority.

The customer is responsible for reviewing the delivery information before submitting the order. For Consumers, the risk of accidental loss or damage normally passes when the Consumer, or a person designated by the Consumer other than the carrier, physically receives the Product. For Business Customers, risk passes when the shipment is handed to the carrier unless otherwise agreed in writing.

13. Failed or Unclaimed Deliveries

If a shipment cannot be delivered and is returned to Torp because the customer:

provided an incorrect or incomplete delivery address;
failed to respond to the courier or cooperate with the delivery process;
refused the shipment without first clearly notifying Torp of a return or cancellation;
failed to collect the shipment within the period specified by the courier;
failed to provide information or documentation required for customs clearance; or
failed to pay import duties, taxes, or other charges that were clearly stated as the customer’s responsibility,

Torp will process the return after the shipment has been received and inspected.

Under Torp’s standard policy, a 10% restocking fee will be deducted from the purchase price of the returned Products.

Torp may also deduct, where permitted by applicable law:

the original outbound shipping costs incurred by Torp, including the actual shipping cost where delivery was offered free of charge;
return shipping costs;
customs duties and import taxes incurred by Torp;
brokerage and customs-clearance fees;
non-refundable payment-processing charges; and
the value of missing components or damage caused by the customer.

Under Torp’s standard policy, no refund will be issued until the returned shipment has been received and inspected.

Refusing delivery or failing to collect a shipment does not, by itself, count as a return or cancellation request. The customer should clearly notify Torp of the decision to return or cancel the order.

If the customer requests redelivery, Torp may require advance payment of:

the costs resulting from the failed delivery;
the return shipping costs; and
the cost of the new shipment.

The 10% restocking fee will not apply where the failed delivery was caused by Torp or the courier.

All fees, deductions, refund timing rules, and return conditions in this section apply only where permitted by applicable law. If applicable mandatory law requires a different result, that law will apply to that extent.

14. Inspection and Transport Damage

The customer must inspect the shipment promptly after delivery.

Visible transport damage, missing Products or components, delivery discrepancies, or damaged packaging should be reported to Torp within 48 hours after receiving the shipment.

The report should be sent to info@torp.hr and should include:

the order number;
a description of the damage or missing items;
photographs of the external packaging;
photographs of the internal packaging;
a photograph of the shipping label; and
clear photographs or videos of the affected Product.

The customer should keep the Product and all original packaging materials until Torp or the courier confirms that they may be discarded.

The Product should not be installed, connected, powered on, modified, or used while a transport-damage claim is being assessed.

Reporting visible transport damage within 48 hours is important because a late report may prevent Torp from making a successful claim against the courier.

Damage that could not reasonably have been discovered during the initial inspection should be reported to Torp as soon as reasonably possible after it is discovered.

The 48-hour period is Torp’s standard transport-damage reporting rule. It does not remove or shorten any mandatory Consumer right. If applicable mandatory law provides a longer period or does not allow a claim to be limited by this reporting period, that law will apply.

15. Torp 14-Day Consumer Return Policy

This section applies to Consumers only. It does not apply to Business Customers.

Torp offers Consumers a 14-day return-request period when they change their mind about a Product.

The Consumer must clearly notify Torp of the return request within 14 days after receiving the Product. A return request may be made through:

the contact form on the Website;
an email sent to info@torp.hr; or
another clear written statement.

Simply refusing delivery, failing to collect a shipment, or sending a Product back without notifying Torp does not, by itself, count as a return request under Torp’s standard policy.

The return is then handled under Sections 16 to 18.

This is Torp’s standard worldwide return policy. If applicable mandatory Consumer law gives the Consumer a statutory withdrawal, cancellation, return, or refund right with different or more favourable rules, the mandatory law will apply to that extent.

16. Consumer Returns

16.1 Return Procedure

After requesting a return, the Consumer should contact Torp before shipping the Product so that Torp can provide:

return instructions;
the correct return address; and
a return authorisation.

Under Torp’s standard policy, the Product must be sent back within 14 days after Torp issues the return authorisation, unless Torp provides a different deadline in writing.

Products must not be sent to Torp’s registered office or another address unless Torp has provided that address in the return instructions.

Torp is not responsible, to the extent permitted by law, for delay, loss, or additional cost caused by sending a Product:

to an incorrect address;
by an unauthorised cash-on-delivery shipment;
without adequate packaging; or
contrary to the return instructions.

The Consumer is responsible for properly packaging and protecting the Product during return transport.

Under Torp’s standard policy, the Consumer pays the direct cost of returning the Product unless Torp agrees otherwise.

A return authorisation is part of Torp’s standard return process. If applicable mandatory law does not allow Torp to make a statutory return or withdrawal dependent on prior authorisation, the Consumer’s mandatory legal rights remain unaffected.

All returned Products may be inspected before Torp determines the final refund amount, except where applicable mandatory law requires otherwise.

16.2 Unused Products

If the returned Product:

has not been installed, connected, powered on, configured, calibrated, ridden, or used;
has no installation marks, scratches, damage, or signs of wear;
includes all original parts, accessories, manuals, mounting hardware, and packaging; and
can reasonably be resold as a new Product,

Torp will deduct a 10% restocking fee under its standard return policy.

Where permitted by applicable law, Torp may also deduct direct costs caused by the return, such as:

original shipping costs;
return shipping costs;
import duties and taxes;
customs or brokerage fees;
non-refundable payment-processing fees; and
other direct and non-recoverable costs caused by the return.

16.3 Products That Have Been Installed or Used

If the Product has been installed, connected, powered on, configured, calibrated, ridden, tested, or otherwise used, Torp will deduct a 50% restocking fee instead of the 10% fee under its standard return policy.

Signs of installation or use may include:

mounting or installation marks;
marks on terminals, connectors, bolts, fasteners, or mounting points;
scratches, dents, dirt, or cosmetic damage;
evidence that the Product was electrically connected or powered on;
evidence that the Product was configured or calibrated;
evidence that the Product was ridden or tested under load;
damaged, altered, or removed labels or seals;
missing or damaged packaging;
missing parts, accessories, manuals, cables, or mounting hardware;
modifications or attempted repairs; or
other signs of use or wear.

The 10% and 50% restocking fees are not added together. Only one of them will apply.

Shipping costs, import duties, taxes, customs fees, brokerage fees, payment-processing costs, and similar direct costs may be deducted separately where permitted by applicable law.

16.4 Where Mandatory Consumer Law Requires Different Treatment

The 10% and 50% fees above are Torp’s standard return policy.

If applicable mandatory Consumer law does not allow a fixed restocking fee, the fixed fee will not be applied.

Where permitted by that law, Torp may instead deduct the actual loss in value of the Product caused by handling, installation, use, damage, missing parts, or other actions beyond what the law allows for inspection.

Loss in value may result from:

installation or mounting;
connecting or powering on the Product;
configuration or calibration;
riding or testing;
marks on connectors, terminals, bolts, or mounting points;
scratches, dents, dirt, or damage;
damaged or removed labels or seals;
missing parts or accessories;
modifications or attempted repairs; or
damage caused by poor return packaging.

The loss in value may be substantial if the Product can no longer reasonably be sold as new.

A fixed restocking fee and a diminished-value deduction will not both be charged for the same loss in value.

If any part of this section conflicts with applicable mandatory Consumer law, the mandatory law will apply to that extent.

17. Refunds Following a Consumer Return

17.1 Refund Amount

Under Torp’s standard return policy, the refund will be calculated after the returned Product has been inspected.

Where permitted by applicable law, Torp may deduct:

the applicable 10% or 50% restocking fee;
original shipping costs;
return shipping costs;
import duties and taxes;
customs or brokerage fees;
non-refundable payment-processing fees; and
other direct and non-recoverable costs caused by the return.

Torp will not deduct both a fixed restocking fee and a separate diminished-value amount for the same loss in Product value.

If applicable mandatory law does not allow a fixed restocking fee, Torp will follow that law instead and may deduct only the actual diminished value or other amounts permitted by that law.

Where applicable mandatory law requires Torp to refund the original standard delivery cost, Torp will do so. Extra costs paid for express, priority, or another more expensive delivery option will not be refunded unless required by applicable law.

17.2 When the Refund Is Issued

Under Torp’s standard return policy, no refund will be issued until the returned Product has:

been received by Torp;
been inspected; and
been assessed under Section 16.

The refund will normally be made using the same payment method used for the original purchase, unless another method is agreed.

If applicable mandatory law requires a refund within a specific period, requires Torp to accept proof that the Product has been sent back, requires a different refund method, or otherwise provides a different rule, Torp will follow that mandatory law.

18. When Torp May Refuse a Return

Under Torp’s standard return policy, Torp may refuse a change-of-mind return where:

the return was requested after the applicable 14-day period;
the Product is materially or seriously damaged;
the Product has been modified or subjected to an attempted repair;
essential parts or components are missing;
the Product has been made unsafe;
the serial number has been removed, altered, damaged, or made unreadable;
the Product cannot reasonably be identified as the Product supplied by Torp; or
the customer’s failure to follow the return instructions has caused material damage, loss, or an unreasonable safety risk.

Installation, connection, configuration, calibration, or ordinary signs of use do not automatically mean that Torp will refuse the return; where the return remains accepted under Torp’s standard policy, the conditions in Section 16 will apply.

This section applies to Torp’s standard return policy only. It does not remove or limit any mandatory statutory withdrawal, cancellation, return, refund, or defective-product right that applies to the Consumer.

19. Defective or Non-Conforming Products

Rights relating to defective, unsafe, or non-conforming Products are separate from:

a change-of-mind return under Sections 15 to 18; and
the TORP Limited Warranty.

Consumers keep any mandatory statutory rights that apply to the purchase.

Nothing in these Terms or in Torp’s Warranty Policy excludes, restricts, or replaces a Consumer right that cannot legally be excluded or limited.

19.1 TORP Limited Warranty

The TORP Limited Warranty is Torp’s own product warranty. It is separate from any mandatory statutory Consumer rights provided by law.

Unless expressly stated otherwise for a specific Product, the standard TORP Limited Warranty periods are:

Controllers, motors, displays, throttles, and other eligible Torp Products: 2 years; and
wiring harnesses, cables, and wiring assemblies: 6 months.

The applicable warranty period starts on the invoice date.

The original purchase invoice is required for every TORP Limited Warranty claim. It is what establishes the start of the warranty period and identifies the Product, and a claim cannot be assessed without it. The TORP Limited Warranty follows the invoice rather than the person, so anyone holding the original invoice for the Product keeps whatever remains of the warranty period.

If wiring is supplied as part of a controller, motor, or other Product kit, the 6-month warranty applies to the wiring only. The main Product and other eligible components in the kit keep their applicable TORP Limited Warranty period.

The TORP Limited Warranty and any mandatory statutory Consumer rights may apply at the same time. Their time periods are not added together. For example, a 2-year TORP Limited Warranty does not become a 4-year warranty simply because mandatory law also provides Consumer protection for the same period.

All TORP Limited Warranty claims are subject to the exclusions in section 19.2 and the claim procedure in section 19.3.

Under the TORP Limited Warranty, Torp’s remedy is replacement of the defective Product, unless the applicable Warranty Policy expressly states otherwise.

Where a claim is accepted, Torp supplies a replacement Product of the same generation free of charge. Torp also pays the shipping costs, both of returning the Product to Torp and of sending the replacement.

A replacement does not restart the warranty period. It carries whatever remains of the warranty period of the Product it replaces. Where less than six months of that period remains when the replacement is supplied, the replacement instead carries a six-month warranty running from the date the replacement is delivered.

The TORP Limited Warranty itself does not provide:

repair;
a price reduction;
monetary compensation;
reimbursement of the original purchase price;
a change-of-mind return for refund; or
termination of the original sales contract.

A customer making a claim under the TORP Limited Warranty may not require a different remedy instead of the replacement offered under that warranty.

These limitations apply only to the TORP Limited Warranty. If mandatory applicable law gives a Consumer separate rights or remedies for a defective or non-conforming Product, those mandatory rights remain available and take priority where they conflict with the TORP Limited Warranty.

19.2 What the TORP Limited Warranty Does Not Cover

The TORP Limited Warranty covers defects in materials and workmanship in the Product itself, under normal use and within Torp’s published technical limits.

It does not cover:

normal wear and tear, or parts that degrade through use, including bearings, seals, contacts and connectors;
damage from an accident, crash, impact, drop or fall;
damage caused by installation that did not follow the current Torp installation, operating and safety instructions;
installation carried out with tools other than those supplied, where the Product package includes the tools required for the job;
damage caused by operating the Product without a correctly rated fuse or circuit breaker, or with a required safety system bypassed or disabled;
damage caused by unauthorised modification, opening, tampering or an attempted repair;
damage caused by using the Product with a motorcycle, battery, BMS, motor, wiring or other component that is not listed as compatible, or that is not suitable for the selected power and speed;
damage caused by incorrect configuration or calibration, including selecting a motor type or model in the Torp App that does not correspond to the motor actually connected to the controller, or performing motor calibration with an incorrectly identified or unsupported motor;
damage caused by driving a TORP motor through a chain in place of the belt drive;
damage caused by water, moisture, mud, salt or corrosion, including where dielectric grease was not applied to the connectors as instructed;
damage caused by operating the Product beyond Torp’s published technical limits;
damage caused by continuing to use the Product after a fault appeared, or by not installing a safety-critical firmware update after being notified of it;
theft, loss, fire that did not originate in the Product, and damage from natural events;
cosmetic damage that does not affect how the Product works, such as scratches, marks or discolouration; and
a Product whose serial number has been removed, altered or made unreadable, where the Product can no longer be identified.

These exclusions apply to the TORP Limited Warranty, which is Torp’s own warranty. They do not affect a Consumer’s mandatory statutory rights, which apply separately and take priority where they conflict.

19.3 Reporting a Suspected Defect

To report a suspected defective or non-conforming Product, the customer must contact Torp using the contact form and provide information reasonably needed to identify and assess the issue.

This may include:

the original purchase invoice, without which the claim cannot be assessed;
the Product model and serial number;
a clear description of the reported issue;
relevant photographs or videos;
photographs of the Product, connectors, terminals, and installation;
information about the motorcycle, battery, motor, controller, wiring, firmware, and connected components;
diagnostic information;
calibration results; and
test results reasonably requested by Torp.

Torp may require the Product to be returned for inspection before deciding whether a TORP Limited Warranty claim is covered.

Finding the cause of a fault can require Torp to open, dismantle or test the Product, including removing seals, potting, coatings or components. This can leave permanent marks, and it can leave the Product unusable, whether or not a defect is found.

Where Torp expects an inspection to alter the Product in that way, it will say so before the inspection begins and will proceed only once the customer confirms.

A Product altered by inspection can no longer be treated as unused, so the change-of-mind return in sections 15 to 18 is no longer available for it, and it may not be returned in its original condition. Where the claim is accepted, the Product is replaced under section 19.1, so a successful claim is not affected by this.

Where the customer is unwilling or unable to carry out the diagnostic steps Torp reasonably requests, and the Product is sent to Torp for in-house inspection, the customer may be charged an inspection fee of 10% of the Product’s purchase price, together with the shipping costs in both directions, if the inspection finds that:

the Product is not faulty; or
the fault was caused by the customer, or by another cause the TORP Limited Warranty does not cover.

No inspection fee and no shipping cost is charged where the inspection finds a fault that the TORP Limited Warranty covers.

Torp will tell the customer the applicable inspection fee and shipping costs before the Product is sent for in-house inspection.

Submitting a claim does not automatically mean that:

the Product is defective;
the claim is covered by the TORP Limited Warranty; or
the claim has been accepted.

Where a claim is accepted under the TORP Limited Warranty, the replacement is supplied as set out in section 19.1.

Where the customer uses mandatory statutory Consumer rights instead of, or in addition to, the TORP Limited Warranty, the applicable procedure, remedies, time limits, costs, and burden of proof will be determined by the mandatory law that applies to the purchase.

Any documentation, testing, return, evidence, or cost requirement in this section applies only to the extent it is reasonable and permitted by applicable mandatory law.

20. Installation, Configuration, Maintenance, and Safety

Torp controllers, motors, and other Torp Products are high-performance aftermarket components. They may significantly increase the power, torque, acceleration, or maximum speed of the motorcycle.

The safety and reliability of the motorcycle depend on the condition, compatibility, installation, configuration, and maintenance of the entire vehicle, not only the Torp Product.

Incorrect installation, configuration, maintenance, or use may cause electrical failure, fire, loss of control, serious injury, death, or property damage.

20.1 Before Installation and Use

The user is responsible for:

checking that the Torp Product is compatible with the motorcycle and all connected components;
reading and following the latest Torp installation, operating, and safety instructions;
using a competent installer if the user does not have the required technical knowledge;
using suitable wiring, connectors, insulation, battery protection, and a correctly rated fuse and/or circuit breaker where required;
making sure the brakes, tyres, suspension, frame, drivetrain, battery, BMS, and electrical system are suitable for the selected power and speed;
keeping required safety systems working and never bypassing them;
operating the Product only within Torp’s published technical limits;
ensuring that any rider is competent to control the motorcycle at the selected power and speed, and is legally permitted to ride it where it is used; and
following applicable road, registration, insurance, licensing, environmental, and motorsport rules.

A minor should ride the motorcycle only under the supervision of a responsible adult, who remains responsible for the rider’s safety and for compliance with the rules that apply where the motorcycle is used.

A Torp controller or motor does not automatically make the rest of the motorcycle suitable for increased power or speed.

Availability for purchase does not mean that a Product or modified motorcycle is legal for public-road use in every country.

20.2 Regular Inspection and Maintenance

The user is responsible for regularly inspecting and maintaining the complete motorcycle, including where applicable:

wiring, connectors, terminals, and battery connections;
controller and motor mounting;
bolts, fasteners, brackets, and protective covers;
battery and BMS;
fuse and/or circuit breaker;
throttle and brake sensors;
brakes;
chain or belt, sprockets, pulleys, and gearing;
bearings;
wheels and tyres;
suspension; and
frame and other safety-critical parts.

Worn, loose, damaged, corroded, overheated, or otherwise unsafe parts must be repaired or replaced before the motorcycle is used.

High-power riding, racing, jumping, off-road use, impacts, water, mud, sand, or other demanding conditions may require more frequent inspection and maintenance.

20.3 Compatible Components and Vehicle Setup

The user is responsible for making sure that all components used with Torp Products are suitable for the actual power, torque, speed, voltage, current, and intended use of the motorcycle.

Increasing performance may require upgrades to brakes, tyres, drivetrain parts, chain or belt, sprockets, gearing, battery, wiring, connectors, electrical protection, suspension, or other parts.

Gearing must be appropriate for the motor, controller, power level, wheel size, and intended use.

Whenever the battery, motor, controller, gearing, wheels, brakes, wiring, or another significant part is changed, the user must check again that the complete motorcycle remains safe and correctly configured.

20.4 Electrical Protection

The motorcycle must use appropriate and fully functional electrical protection.

Where required by the vehicle or Torp instructions, the main battery circuit must include a correctly rated fuse and/or circuit breaker suitable for the battery voltage and system configuration.

A required fuse, circuit breaker, BMS, or other protection device must never be removed, bypassed, or made ineffective.

Upgraded wiring, larger connectors, or an aftermarket battery do not remove the need for appropriate electrical protection.

20.5 Firmware, Software, and Calibration

The user is responsible for keeping Torp Products correctly configured and their firmware up to date.

The Torp App should be checked regularly for firmware updates, safety notices, and important Product information.

Safety-related or required firmware updates must be installed promptly.

After a firmware update, the user must complete any calibration required by Torp before riding. Where applicable, this includes controller, motor, and throttle calibration.

The user must also make sure that the correct battery, motor, gearing, wheel, and other relevant settings are selected.

Before starting motor calibration, the user must verify that the motor selected in the Torp App corresponds to the motor actually connected to the controller. Motor calibration must not be performed using an incorrect motor profile or with a motor that is not supported by Torp.

20.6 Stop-Use Conditions

The motorcycle must not be used if the user knows or reasonably suspects that a safety-critical component is damaged, loose, incorrectly installed, incorrectly configured, excessively worn, overheated, or otherwise unsafe.

The user must stop using the Product after serious damage, abnormal heating, smoke, electrical arcing, significant water ingress, a critical safety warning, a stop-use instruction, or a recall notice.

The latest installation instructions, manuals, compatibility information, firmware information, maintenance guidance, and safety recommendations are available at www.torpmotors.com.

Failure to follow Torp’s instructions, maintain the motorcycle, use compatible components, install required updates, or use required electrical protection may affect TORP Limited Warranty coverage where the failure caused or contributed to the reported damage or defect.

Nothing in this section excludes or limits Torp’s responsibility where that responsibility cannot legally be excluded or limited under applicable mandatory law.

21. Software, Firmware, and Connected Functions

Some Products may require or interact with:

firmware;
the Torp App;
a display;
Bluetooth;
CAN communication;
a customer account;
cloud services; or
another digital element.

Separate application, software, account, or licence terms may apply. Torp may provide updates to:

correct errors;
maintain cybersecurity;
improve compatibility;
address safety issues;
optimise Product operation; or
add or modify functionality.

Customers must install safety-critical or required updates promptly after receiving notice. Torp may restrict connected functionality where reasonably necessary to:

address an immediate safety risk;
address a cybersecurity risk;
comply with law;
investigate fraud or unauthorised use; or
implement a formal recall or corrective action.

Any such restriction will be proportionate to the relevant risk. Features described as:

planned;
coming soon;
in development;
beta;
experimental; or
subject to future release

are not guaranteed unless expressly included as a contractual Product feature at the time of purchase. Mandatory rights relating to goods with digital elements remain unaffected.

22. Product-Safety Notices and Recalls

Customers must comply promptly with any:

stop-use instruction;
Product recall;
mandatory inspection;
safety update;
software restriction; or
corrective-action notice

issued by Torp or a competent authority. A recalled or disabled Product must not be:

resold;
transferred;
modified;
opened;
bypassed; or
returned to use

contrary to the applicable instructions. Recall-specific conditions may be provided separately. Mandatory statutory rights remain unaffected.

23. Resale and Dealer Purchases

Retail Products are intended for end customers unless otherwise agreed. Torp may reject or cancel orders that reasonably appear to have been placed for:

unauthorised commercial resale;
circumvention of dealer conditions;
distribution into a restricted territory; or
another activity contrary to a separate commercial agreement.

Authorised dealers and distributors may be subject to separate dealer, distribution, or supply agreements. Those agreements take priority over these Terms where they conflict.

24. Website Use and Intellectual Property

The Website and its contents, including:

the Torp name and trademarks;
Product names;
text;
photographs;
graphics;
videos;
software;
documentation;
Website design; and
Product designs

are owned by or licensed to Torp and are protected by applicable intellectual-property laws. Customers may access and use the Website for personal use and legitimate purchasing purposes. Without prior written permission, users may not:

reproduce or commercially republish substantial Website content;
use Torp content to develop or market a competing product;
scrape, probe, interfere with, or attempt unauthorised access to the Website;
bypass security or access restrictions;
upload malware or malicious code;
use Torp trademarks in a misleading manner; or
use automated systems in a manner that unreasonably burdens the Website.

References to Sur-Ron, Talaria, Segway, and other third-party brands are used solely to identify compatibility. Torp does not claim ownership of those third-party trademarks and is not affiliated with their owners unless expressly stated.

25. Website Availability and External Links

Torp aims to keep the Website accurate, secure, and available but does not guarantee uninterrupted or error-free access. Torp may suspend or restrict access where reasonably necessary for:

maintenance;
security;
legal compliance;
technical faults; or
circumstances outside Torp’s reasonable control.

The Website may contain links to websites or services operated by independent third parties. Torp is not responsible for independent third-party:

content;
availability;
products;
services;
contractual terms; or
privacy practices.

26. Liability

Nothing in these Terms excludes or limits Torp’s liability to the extent that such liability cannot lawfully be excluded or limited under applicable mandatory law. To the maximum extent permitted by applicable law, Torp is not responsible for loss, damage, Product failure, or expense caused by or resulting from:

installation, configuration, calibration, maintenance, or repair that was not performed correctly;
use contrary to Torp’s current instructions, specifications, warnings, or safety requirements;
use with an unsupported or incompatible motorcycle, battery, motor, controller, wiring harness, firmware, software, or other component;
operation outside published voltage, current, power, temperature, speed, or other technical limits;
unauthorised opening, disassembly, modification, tampering, or attempted repair;
reverse polarity, short circuit, loose electrical connections, unsuitable wiring, or the absence of required electrical protection;
continued use after visible damage, abnormal heating, smoke, arcing, water ingress, a critical warning, a stop-use instruction, or a recall notice;
accident, collision, impact, misuse, abuse, improper storage, or inadequate maintenance;
ordinary wear and tear;
unlawful use or use outside the Product’s stated intended purpose;
defects, failures, or incompatibility of third-party products or services; or
circumstances outside Torp’s reasonable control.

An exclusion under this section applies only to the extent that the relevant circumstance caused or contributed to the claimed loss, damage, failure, or expense. Torp is not responsible merely because a Product has been combined with a third-party component. However, Torp may reject responsibility for a particular failure where the evidence shows that the failure was caused or contributed to by an incompatible, defective, incorrectly installed, or improperly configured third-party component. For Consumers, any limitation in this section applies only to the extent permitted by the mandatory laws applicable to the purchase. Additional liability limitations applicable specifically to Business Customers are set out in Section 27.

27. Additional Terms for Business Customers

This section applies only to Business Customers. Business Customers do not have:

a Consumer statutory right of withdrawal;
a voluntary Consumer return right; or
any other Consumer-specific protection stated in these Terms.

All Business Customer sales are final and non-returnable except where a separate written agreement expressly provides otherwise or mandatory applicable law requires otherwise. Business Customers must inspect shipments promptly and notify Torp of visible:

shortages;
incorrect Products;
transport damage; or
delivery discrepancies

within five business days after delivery. Latent defects must be reported promptly after discovery. To the maximum extent permitted by law:

Torp is not liable to a Business Customer for indirect or consequential loss;
Torp is not liable for loss of profit, revenue, production, opportunity, contract, goodwill, business, or anticipated savings;
Torp’s aggregate contractual liability relating to an affected Product is limited to the amount paid to Torp for that Product; and
the Business Customer is responsible for its own integration, testing, regulatory approvals, resale representations, installation, training, and end-customer obligations.

A Business Customer is responsible for ensuring that:

Products are suitable for its intended commercial purpose;
Products are installed by appropriately qualified persons;
required regulatory approvals are obtained;
end customers receive appropriate instructions and warnings; and
no unauthorised or misleading claims are made concerning Torp Products.

A separate dealer, distributor, development, testing, sponsorship, or supply agreement takes priority over this section where it conflicts.

28. Complaints

Written complaints may be submitted: By email: info@torp.hr By post: Torp d.o.o. Ribarska 1A 51000 Rijeka Republic of Croatia The complaint should include:

the customer’s name;
contact information;
order number;
relevant Product information; and
a clear description of the complaint.

Torp will respond to a written complaint within 15 days after receipt, unless mandatory applicable law requires a different response period. Torp encourages customers to contact Torp directly before beginning formal dispute proceedings so that Torp has an opportunity to review and resolve the matter.

29. Alternative Dispute Resolution

Where applicable, a Consumer may be entitled to submit an unresolved dispute to a competent alternative dispute-resolution body. Where Torp is legally required to:

participate in a particular procedure;
provide information about a competent dispute-resolution body; or
direct the Consumer to an available procedure,

Torp will provide the relevant information after receiving and reviewing the Consumer’s written complaint.

30. Governing Law and Jurisdiction

These Terms and contracts concluded with Torp are governed by the laws of the Republic of Croatia. The United Nations Convention on Contracts for the International Sale of Goods is excluded to the extent legally permitted. For Consumers, this choice of law does not remove mandatory protections granted by the law of the country in which the Consumer has their habitual residence where those protections apply. A Consumer may bring proceedings before any court available under applicable mandatory Consumer-jurisdiction rules. For Business Customers, the courts with subject-matter jurisdiction in Rijeka, Republic of Croatia, have exclusive jurisdiction unless otherwise agreed in writing.

31. Changes to These Terms

The version of these Terms accepted at the time an order is placed applies to that order. Torp may amend these Terms for future orders because of changes to:

applicable law;
Website functionality;
Products;
payment methods;
delivery arrangements;
TORP Limited Warranty documentation; or
business processes.

Updated Terms apply from the date on which they are published. An updated version will not retrospectively change an existing accepted order unless:

the change is required by law; or
the customer expressly agrees to the change.

32. Severability and Non-Waiver

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or interpreted to the minimum extent necessary. The remaining provisions will continue to apply. A failure or delay by Torp in exercising or enforcing a right does not waive that right.

33. Language

These Terms may be provided in more than one language. The English version is intended for international customers and prevails where legally permitted. Where mandatory law requires contractual or pre-contractual information in another language, the required local-language information and mandatory local rights remain unaffected.

34. Contact

Torp d.o.o. Ribarska 1A 51000 Rijeka Republic of Croatia Email: info@torp.hr Telephone: +385 95 5296 488

35. AI-Assisted Customer Support and Communications

TORP uses artificial intelligence (AI), including its virtual assistant Torpie, to assist with customer enquiries, technical support, product information, troubleshooting, and other communications submitted through its website.

Information provided through our contact forms, support requests, and AI chatbot, including personal details, messages, product information, order details, diagnostic data, and uploaded files or attachments, may be processed and analysed by AI systems to generate responses, provide recommendations, and assist in handling customer requests.

AI-generated information may contain errors, inaccuracies, or omissions. Although we aim to provide accurate and helpful information, AI-generated responses are not guaranteed to be complete, correct, or suitable for every individual situation.

AI-generated responses do not replace official TORP product documentation, installation manuals, safety instructions, or guidance verified by TORP’s technical support team.

Users should independently verify any AI-generated recommendations involving product compatibility, electrical connections, battery systems, controller configurations, firmware settings, or other safety-critical matters before taking action.

AI-generated communications do not constitute official approval of warranty claims, returns, product modifications, or safety-related procedures unless expressly confirmed by an authorised TORP representative.

Customers may request assistance or review by TORP’s support team.

Personal data submitted through these services is processed in accordance with our Privacy Policy and applicable data protection legislation.

Nothing in this section limits or excludes any mandatory consumer rights or protections under applicable law.