Located on the silver sticker of the controller. Emails containing invalid or non-existent serial numbers will not be addressed.

Allowed file types: PDF, JPG, PNG, MP4

Allowed file types: PDF, JPG, PNG
Important: Upload a photo showing the controller connected with Torp wiring connectors plugged in.

Allowed file types: PDF, JPG, PNG
Important: Attach the actual invoice showing the product name and purchase date. Order confirmation is not valid!

Please provide a detailed description of your issue, along with any relevant photos or videos if applicable. This information will help us assess and resolve your problem more efficiently.

If you have inquiries about import taxes, please note that all non-EU residents are required to pay import duties upon the parcel's arrival in their country. For more information, we recommend contacting your local DHL office.