Recall Terms and Conditions
Effective Date: 27.3.2025
PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCEPTING, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS OF THIS RECALL LICENSE AGREEMENT.
1. Purpose of the Recall
1.1 Reason for Recall
Certain controllers may experience a fault due to humidity entering the device, creating safety risks. To address this, Torp d.o.o. is recalling all affected units.
1.2 Scope
This Agreement applies to all end-users who have purchased or otherwise acquired the recalled controllers.
2. Return Process
2.1 Obligation to Return
You must return your recalled controller to Torp d.o.o. as instructed in the recall process. A replacement controller will be shipped only after Torp d.o.o. confirms receipt of the returned controller.
Once the recall process is initiated, the affected controller can be used only under the following guidelines:
-Avoid riding in water or rain
-Do not wash the bike with the controller installed
-Always disconnect the main battery connector when the bike is not in use
2.2 Return Instructions
You will receive detailed instructions at the email address you provided in the Torp App, including a prepaid shipping label. Please securely package the recalled controller to avoid damage during transit. The controller should be sent to the address specified by Torp d.o.o.
No fees will be charged for the return, unless otherwise specified.
2.3 Condition of Return
The controller must be returned without modification, disassembly, or removal of essential components. Returns should only exclude reasonable wear and tear.
Failure to return the recalled controller will result in ineligibility for a replacement controller.
3. Replacement Controller Options
3.1 Free Replacement
Once Torp d.o.o. confirms the receipt of the recalled controller, you will receive the same model as a free replacement.
4. Liability and Warranty
4.1 Liability Disclaimer for Continued Use
If you choose to ignore the recall, continue using the recalled controller, or fail to return it, Torp d.o.o. will not be liable for any damages, injuries, or losses resulting from the continued use of the recalled controller.
4.2 Warranty Conditions
If a recalled controller is replaced with the same model, the replacement will come with a six-month warranty. However, if the original controller has more than six months of warranty remaining, the replacement will inherit that remaining period.
5. Prohibition on Resale or Transfer
5.1 No Resale of Recalled Controller
You agree not to open, sell, transfer, or dispose of the recalled controller in any way other than by returning it to Torp d.o.o.
6. Data Privacy
Torp d.o.o. will collect and process personal data as part of this recall in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws. For more information on how your personal data is handled, please refer to our Privacy Policy.
7. Governing Law and Jurisdiction
This Agreement is governed by the laws of the Republic of Croatia, without regard to conflict of law principles.
Any disputes related to this Agreement will be resolved in accordance with Croatian law.
If you have any questions about this Agreement or the recall process, please contact us through the provided communication channels.