TERMS AND CONDITIONS.
Thank you for purchasing Torp products! We invite you to carefully read the following Terms and Conditions.
CUSTOMS, DUTIES, AND TAXES
Torp d.o.o. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
In the event that a shipment is returned to Torp Company because the recipient refuses or fails to pay any applicable import taxes or duties, the recipient will be held responsible for both the return shipping costs and a 10% restocking fee. This fee will be deducted from any refund due to the recipient or charged via the original payment method used for the order.
RETURNS POLICY and WARRANTY
All Torp products will be shipped to the address you provided via DHL or Post services. Please make sure to check the package as soon as you receive it. Torp d.o.o. can not be responsible for any missing or broken parts reported after 3 days after you received the package.
If for any reason, you are not completely satisfied with a purchase you can initiate the return within 14 days of receiving the product, and you will get a full refund of the price of the product to your original payment method. If the return is not initiated due to the faulty product, the buyer will be charged for the shipping costs in both ways. The costs will be deducted from the purchase amount.
You can initiate the return by contacting our team at [email protected] with the following information:
-Full name and address
-Phone number
-Copy of the invoice with clearly visible date of purchase (order confirmation and similar documents are not accepted)
-Serial number of the product
Returned products can`t be used, damaged or broken, there must be no visible signs of wear and they must be returned in their original packaging and with all the original parts included.
MANUFACTURER WARRANTY:
The warranty does not cover damage to a product resulting from:
-negligence, improper installation, or improper use.
-not following installation manuals and installation videos provided by Torp d.o.o.
-using tools, that are not part of the original product`s packaging.
-not using a functional fuse or a circuit breaker.
-unauthorized modification, miswiring, or testing of the product.
-using the product in combination with motors, batteries, or other components that are not supported by Torp d.o.o..
-water-ingress caused by not using the dielectric grease, power-washing, or using the products in activities where frequent or extended submersion in water is expected, such as riding in streams, rivers, or flooded areas.
-natural disaster.
Other instances not covered by 2-year Warranty:
-Theft or loss of the product.
-Surface scratches that do not affect the functioning of the product.
-Any legal implications regarding the use of our product in your country.
If the owner discovers any defects that are covered by the Limited Warranty during the applicable warranty period, the owner shall report the defect to the Torp Company by sending an email to
[email protected].
GENERAL TERMS
Make sure to read and follow the User Manual. It is crucial for the proper installation and functioning of our products.
In case of any problems encountered during the installation and use of our products, feel free to contact our Support Team at [email protected]. When contacting Torp Support, please describe your issue in as much detail as possible, and send the serial number of your controller.
Modifying a stock electric vehicle can result in the vehicle becoming non-compliant with your local road safety regulations. Installing the aftermarket controller on the stock electric motorcycle might deviate from the manufacturer’s original design and safety standards. Consequently, these modifications can render the motorcycle illegal for road use in your country or state, as it may no longer meet the stringent safety and performance criteria set by your transportation authorities. It’s essential to consult with experts or authorities before modifying your vehicle to ensure adherence to road legality.
Keep in mind that Torp d.o.o. is not in any way responsible for any damages or injuries that might occur during the use of their products. Also, Torp d.o.o. is not liable for any legal implications regarding the use of our products on your vehicle.
In Rijeka, February 6th, 2023